Our Policies
Transparent policies for your peace of mind
Delivery Policy
- Orders are processed within 1-2 business days after confirmation
- Delivery timelines vary based on your location (3-7 business days for metro cities, 7-14 days for other areas)
- You will receive tracking information via SMS and email
- We will notify you promptly in case of any delays
Processing Time: 1-2 business days
Return & Replacement
- Returns accepted only for damaged, defective, or wrong products
- Product must be unused and in original packaging with all tags intact
- Return request must be raised within the specified time after delivery
- Replacement will be provided subject to product availability
Return Window: 7 days from delivery
Refund Policy
- Refunds are initiated only after product inspection and verification
- Refunds are processed to the original payment method used during purchase
- Bank transfer refunds may take additional time depending on your bank
- Shipping charges are non-refundable unless the error is from our side
Refund Timeline: 5-7 business days after approval
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation is not allowed
- To cancel, contact our customer support immediately
- Refund for cancelled orders will be processed within 5-7 business days
Privacy & Payment Security
- Your personal and payment information is kept completely secure
- All payment data is processed via trusted third-party payment gateways (Razorpay, Paytm, PhonePe, etc.)
- We do not store any sensitive payment information on our servers
- Your data will never be shared with third parties without your consent
- We comply with all Indian data protection regulations